The City Council's Social Services accompany and advise citizens in the process of submitting requests for recognition of dependency status to benefit from the social and economic benefits approved by the State and Generalitat governments with the aim of promoting their personal autonomy and attention to people in a situation of dependency.

Once these applications have been submitted, an accredited professional from Sevad (the Dependency Assessment Service that carries out assessments on behalf of the Generalitat) assesses case by case, at the address or center where the person resides, using the Assessment Scale of Dependency. The Generalitat issues the degree resolution, which determines the rights of people assessed based on the current portfolio of services.

Once the resolution is sent to the citizens and notified to the City Council, the social services start the file to draw up an individual care plan based on the person's socio-familial situation and the portfolio of services to which they are entitled to access depending on the degree awarded. 

The Dependency Law establishes three degrees of dependency, based on which the right to receive a certain amount of help to carry out basic activities of daily life is established:

• Grade I: moderate dependence
• Grade II: severe dependence
• Grade III: high dependence

To receive advice throughout the process (recognition request, grade and level resolution, information and resource processing) citizens can contact the Social Services appointment service, on the phone 977 010 034.